Info ticket
Free admission and reduced-price tickets
Categories of visitors entitled to free admission and reduced-price tickets
Free admission
Proof of eligibility for free entry is to be shown when picking up your tickets.
- Children under 18 years of any nationality, showing passport or id card. Children younger than 12 must be accompanied by adults;
- Persons with disabilities are entitled to free priority access only if their handicap is certified under Law 104/92, D.M. 507/97 and D.M. 13/2019; more on Uffizi Galleries Accessibility Information
- Scholars; university students and teachers
- Student groups and teachers
- Tour guides and interpreters
- Journalists, only if enrolled in the Italian Association of Journalists. They are requested to show a valid certificate for the current year, in Italian or in English for foreign citizens (i.e. Press Card).
- Employees of the Italian Ministry of Culture;
- Members of the International Council of Museums (ICOM);
- In case of studies and researches authorized by an Italian or international university, academy, school, research institute, or cultural organization, or by the Italian Ministry of Cultural Heritage and Activities and Tourism, or for other justifiable reasons, the requesting parties may be granted free admission authorized by the Director of the Uffizi Galleries, which is valid only for specified periods of time.
On free admission days, it is not possible to make reservations and priority admissions are not valid (such as for card and pass holders), except for disabled visitors and people accompanying them by law, pregnant women and school groups included in the maximum number of school groups guaranteed per day (daily quota), as set by the Director.
Reduced-price ticket ( 2 € )
Discounted tickets for the Uffizi in high season
During the high season from 1 January to 9 January; 21 February to 9 November; 21 to 31 December, the ordinary admission ticket to the Uffizi costs 25 €.
During the same period, a new promotion is also introduced. In fact, the new “early bird” ticket provides for a 6 € discount for those who wish to visit the museum early in the morning between 8.15am and 8.55am. The admission fee therefore costs 19 € for visitors who have reserved the ticket to enter not later than 8.55am and for visitors who purchase tickets without reservation within 8.45am, with admission compulsorily not later than 8.55am.
Possible waiting times to access the ticket office cannot be estimated. Therefore, being in line before 8:45am cannot ensure the purchase of “early bird” discounted tickets nor can they be ensured if the allotted quota are over even before 8.45am.
How to book the admission ticket
Booking online
- Buying your tickets online. Use the B-ticket platform to book the day and the time you want to visit and then pay for your ticket/s. You will receive a confirmation email that you need to keep.
- Go to the museum ticket office. Present your confirmation email, either printed or on your smartphone or tablet, and you will receive your admission ticket/s. For the Uffizi, you will need to go to Door 3 (reservations).
Booking by phone
- Call +39 055294883.
- Our operators can answer you in Italian and in the most widely used languages. The service is available from 8:30am to 6:30pm, from Monday to Friday, and from 8:30am to 12:30pm on Saturdays.
- After choosing the day and time of your visit, you will receive a booking code.
- Go to the museum ticket office. When you present your booking code, you can pay for and receive your tickets. For the Uffizi, you will need to go to Door 3 (reservations).
Bookings in Florence
You can purchase your tickets to visit the Uffizi Galleries at the following ticket offices:
- Ticket office at the Uffizi (pre-sale service). If there are queues, then it is better to go to other sales points.
- Ticket office at Pitti Palace
- Ticket office at the National Archaeological Museum of Florence (Piazza della Santissima Annunziata 9b, Florence).
- Ticket office at the Orsanmichele Museum (Via de’Calzaiuoli, Florence).
- Ticket offices in all the State museums in Florence, like the National Museum of Bargello (Via del Proconsolo 4, Florence).
School groups
For school groups accompanied by teachers from the European Union, bookings are required and free of charge.
Bookings are only possible by calling +39 055294883 until the maximum number of school groups guaranteed (daily quota) has been reached, as set by the Director.
When the daily quota has been reached, students and teachers can enter the museums as individual visitors, according to the regular admission conditions complying with:
- the existing legislation on ticketing (Free admission and reduced-price tickets);
- the existing rules concerning booking (Booking);
- the existing rules concerning groups (Extra fee for large groups and Mandatory use of earphones).
Groups of 8 people or more are obliged to use earphones, which allow guides to use a moderate tone of voice. School groups are also obliged to use earphones, both those in the daily maximum number of groups allowed and those entering as individuals, as per the Regulations and taking into account the exceptions already foreseen. Accompanying teachers are, in this case, considered tourist guides.
Scholars; university students and teachers
Proof of eligibility for free entry is to be shown when picking up your tickets.
Teachers and undergraduate, PhD, MA or post-doc students enrolled in the European Union’s Faculties of Architecture, Cultural Heritage, Conservation and Educational Services, as well as Literature and Philosophy (Arts and Humanities) only if enrolled in literature degrees with an archaeological or historic-artistic specialization. Students are requested to show a valid certificate of enrollment for the current academic year, in Italian or in English (for foreign students). NO International Student Identity Cards are accepted.
Teachers and students enrolled in Italian Fine Arts Academies or equivalent EU Institutes upon showing a valid certificate of enrollment for the current year.
In case of studies and researches authorized by an Italian or international university, academy, school, research institute, or cultural organization, or by the Italian Ministry of Cultural Heritage and Activities and Tourism, or for other justifiable reasons, the requesting parties may be granted free admission authorized by the Director of the Uffizi Galleries, which is valid only for specified periods of time.
Tour guides and interpretes
- On-duty tour guides (upon presenting a valid license issued by the competent authority);
- Interpreters assisting tour guides (upon presenting a valid license issued by the competent authority).
Some rules
- stand and sit on the access and escape routes and on any other passage intended for an emergency exit;
- cross the distance barriers between the walkways for the visitors;
- touch the works;
- damage or tamper with structures, infrastructures and services in any way;
- engage in behaviour capable of creating dangerous situations, endangering the safety of any person or contrary to public order, which can in any way disturb the regular course of an event or prevent its peaceful enjoyment;
- enter and stay under the influence of alcohol or drugs
- use material that obstacles visibility to other visitors or that interferes with the emergency signs or that, in any case, is an obstacle to the escape routes towards the exit;
- show aggressive behaviour towards the personnel in charge of the control.
All visitors must comply with the common rules of good manners. In general, no behaviour which may compromise the safety of the works or of other visitors is allowed. The general indications given in the museum signs and indicated by the museum staff must be observed. Voices should be kept moderate. Clothing which is appropriate to the formal setting of the museum is required (for example, visiting the museum in a bathing costume or skimpy clothing as well as wearing wedding dresses, period costumes or any other fancy dress undignified for such places is considered inappropriate).
Visitors under the age of 12 must be accompanied by an adult. Mobile phones must be turned off or at least placed in silent mode.
It is absolutely forbidden to:
- touch the works of art or to place objects close to them which may cause damage (with the single exception of the visually impaired or the blind, in relation to the works included in the dedicated itineraries)
- lean on the base of sculptures or against walls
- run in the museum premises
- use hiking sticks
- walk barefoot (while it is allowed with socks or stockings on) or bare-chested in the museums’ premises
- ear or drink in the exhibition areas
- take any drink or liquid except for 1/2 litre bottle of water and LAGs (liquids, aerosols, gels) for medical use or special dietary requirements, including baby food, baby bottles, powdered milk, and fruit juices in cardboard boxes of less than 250 ml for children only
- introduce alcoholic drinks or corrosive drinks (e.g. Coke)
- smoke (the prohibition also includes esmoking)
- talk on the phone
- use flash photography; to take photographs or videos using selfie sticks, lightstands, tripods or any kind of professional equipment
- write on walls
- leave paper, bottles, chewinggum or other waste: use the appropriate bins!
- bring knives and/or other metal objects into the museum; take any kind of firearm and/or dangerous material. Armed visitors (including those with a regular licence) are not allowed to enter the museum; any special conditions must be notified and may possibly be agreed beforehand with the Institute Director.
- take animals, with the exception of guide dogs for the blind, servicedogs assisting the disabled and pets for medical/therapeutic reasons (pet therapy) with a certificate issued by doctors belonging to public health services. We kindly ask for advance notice of the presence of servicedogs and pet therapy animals by sending an e-mail to uffiziaccessibili@cultura.gov.it and attaching the relevant certifications
- introduce drones and similar devices
- for security reasons, it is compulsory to submit the staff all LAG products and overcoats in order to facilitate inspection operations (info).
Security personnel, identified by a badge and in uniform, are available to provide information concerning the museum’s collections and services to visitors. Staff is responsible for the security of the works on display and that these rules are followed. Visitors must therefore comply with indications given by security personnel, which are authorised to intervene if necessary and even to remove anyone whose behaviour may jeopardise the safety of the works of art or who may disturb other visitors.
- Groups must not exceed 16 persons for the Uffizi and Palazzo Pitti museums; the maximum number, however, is 28 people for the Boboli Gardens. These limits include accompanying persons, guides and teachers.
- Visitors accompanied by guides must remain in a group, follow the guide or teacher/accompanying person and keep an appropriate and respectful behaviour, as given in the above indications
- To enter the Uffizi, groups of 11 persons or more must pay an “Extra fee for large groups”, in addition to the regular admission ticket, except as thereby given.
- No type of voice amplifier is allowed.
- During guided tours, the tone of voice must not disturb other visitors.
- Groups over six people, guides included, must use headphones (whisper) – except for the Boboli Gardens – in order to keep the voice down, as per the Regulation and taking into account the exceptions already foreseen (Mandatory use of earphones). A rental service of headphones is available inside museums at the cost of 1.50 EUR per person.
- No laser pointers may be used to indicate the works of art.
Useful information
Extra fee for groups of 11 persons or more
- school groups included in the maximum number of school groups allowed per day (daily quota);
- groups for tours organized by the Education Department, made up of children and a maximum of 12 accompanying adults. The total number of participants, however, cannot exceed 16 people for Uffizi and Pitti Palace (28 for the Boboli Gardens), excluding the activities held in Pitti Palace’s museums from 15 September to 10 June (excluding the days between 23 December and 6 January), which can reach the number of 25 participants; otherwise, the security staff is authorized to lead them to the exit.
Mandatory use of headphones for groups of 6 people or more
Starting from 11th October 2021 all the groups consisting of 7 people or more (including their guides or accompanying persons) must be provided with headphones so as to allow guides to speak as much as possible in a low voice with due regard to the museum’s premises. The obligation does not concern the Boboli Gardens.
School groups are also obliged to use headphones, both those in the daily maximum number of groups allowed and those entering as individuals, as per the Regulation and taking into account the exceptions already foreseen. Accompanying teachers are, in this case, considered tourist guides. Only if teachers are not willing to give a guided tour or explanations during their visit, the use of headphones is not mandatory. In this case, teachers can fill in the specific renunciation form available at the ticket office and attached here below.
Obligation does not concern kids under 8 belonging to groups of more than 6 persons taking part to the activities organized by the Education Department of the Uffizi Galleries as well as students taking part to relevant activities by the same Department.
Attachments
Liquid substances inside museums
We inform visitors that, due to security reasons, liquids inside the museums are forbidden, except for LAG (Liquid, Aeresol and Gel) products used for medical treatments and special diets (including baby food).
In order to facilitate inspection operations, visitors are asked to submit the staff the following items:
• LAG products
• jackets and coats
It is also allowed to keep water bottles of max. 0.5 litres.
Only children are allowed to drink fruit juice in brick packs of max. 250 cl.
For safety reasons, in all the sites of the Uffizi Galleries it is forbidden to bring glass bottles and containers, which can however be left in the cloakroom.
We thank visitors for their kind collaboration!
Active promotions
Accessibility information
Museums Accessibility Information Service
For information on the accessibility of the Uffizi Galleries’ museums, for suggestions on how to organise a comfortable visit or simply for updates on the services offered, please contact the Cultural Mediation and Accessibility Area by writing to uffiziaccessibili@cultura.gov.it or by calling +39 055 2388617 (Monday – Friday, from 9.00 a.m. to 4.00 p.m.).
Priority Entry
Visitors with disabilities or special health needs are granted priority access to ticket offices and museum admission. Contact the reception staff in white or green uniforms for information and assistance. Please also remember that persons with disabilities together with one among their relatives (or any other person accompanying them) are entitled to free priority access (D.M. 507/97 and D.M. 13/2019) only if their handicap is certified. The following documents may be presented: a medical certificate issued in accordance with the regulations in force in your country or a specific badge or card and, alternatively, a valid disabled parking card with your personal data; for European visitors, the European Disability Card. The documentation must be accompanied by the disabled person’s identity card.
Accessible ticket offices and reservations
Visitors with disabilities and their accompanying person do not need to book admission.
Uffizi
Visitors with disabilities can collect their tickets directly from the ticket office located under the Ponente Loggia (on the right) near the Lungarno Anna Maria Luisa de’ Medici. For information and assistance, please contact the reception staff located at the ticket office and museum entrance (recognisable by the white or green t-shirt or tunic and badge).
Pitti Palace and Boboli Gardens
Visitors with disabilities can collect their tickets directly from the ticket office in Piazza Pitti (to the right of the main entrance). For information and assistance, please contact the reception staff located at the ticket office and museum entrance (recognisable by the white or green t-shirt or tunic and badge).
Accessible entrance
Uffizi
The ordinary entrance is located at Door 2, which leads to the Grand Ducal Staircase consisting of 4 flights of stairs (126 steps in total) to reach the second floor of the Gallery, which is the starting point of the museum visit. The accessibile entrance for visitors with mobility impairments and those with special health needs is located at Door 1 under the colonnade (the accessible ramp to the colonnade is in via della Ninna). At the end of the corridor, visitors will find an elevator that leads directly to the second floor of the Gallery. Visitors requiring entry with motorised wheelchairs, electric scooters or other large devices are invited to contact the reception staff, who will direct them to the Uffizi concierge desk, the so-called Vasari Auditorium (not marked on the map).
Pitti Palace and Boboli Gardens
From the square, the climb to the entrance of the Pitti Palace is rather steep (with a maximum gradient of 20%), so an accompanying person is recommended for wheelchair users or persons with reduced mobility. The entire area is pedestrianised, and it is not possible to access it by vehicle; if you have a disabled person’s badge, you can park nearby (for more information: rules for access to the restricted traffic zone – car park map). The ticket office is located to the right of the façade, on the same level as the entrance door, under an open loggia about 87 metres away. There are no steps to enter the inner courtyard of the palace (the Cortile dell’Ammannati). The courtyard is the entrance space where some services are located: the cafeteria, bathroom and bookshop, as well as the starting point for visiting the Pitti museums. From here it is possible to access the Boboli Gardens: on the left side of the courtyard there is a vaulted corridor that leads to a road with a dirt and gravel track (uphill), which leads to the Amphitheatre. The ordinary entrance, located in the courtyard near the cafeteria, instead involves climbing a winding incline (also known as a flat staircase) with 44 shallow steps and no handrail, which connects to a short paved slope leading to the Amphitheatre. Treasury of the Grand Dukes Museum: located on the left side of the courtyard. The entrance door is also the exit of the Museum and the threshold has a maximum height of 3 centimetres. The museum is set up on two floors connected by a staircase, which is why persons with reduced mobility can only access the ground floor. From the courtyard, you can take the stairs or lifts to access the Palatine Gallery (first floor), the Gallery of Modern Art and the Museum of Costume and Fashion (second floor). The lifts are located on the right side of the courtyard, near the cloakroom. The ordinary entrance, on the other hand, involves climbing four flights of stairs (71 steps) to reach the Palatine Gallery, while to reach the Gallery of Modern Art you must climb another four flights of stairs (68 steps).
These are signs in the courtyard indicating the direction to reach the Pitti Palace museums and services.
Rental of weelchairs and walkers
Persons with reduced mobility can rent wheelchairs and walkers free of charge (subject to availability). There is no need to book or pay a deposit, the service is free of charge. It is necessary to present a valid identity document, which will be kept by the museum staff for the duration of the visit. Wheelchairs and walkers are available at the following distribution points: for the Uffizi at the accessible entrance at Door 1, and for the Pitti Palace and Boboli Gardens at the ticket office. Once the visit is over, the aids must be returned to the distribution point. For the Boboli Gardens, please consult the map in advance to find wheelchair-accessible routes.
Electric scooters
The use of electric scooters is limited and evaluated on a case-by-case basis in order to ensure the safety of the museum spaces and works. As such, the staff may invite the visitor to transfer to one of the museum’s wheelchairs at no extra cost. We would also like to inform you that in some rooms it is not possible to enter with very large wheelchairs and electric scooters due to their small size, the presence of particularly valuable and delicate furniture and decorations, and the presence of display cases. By way of example only, it is advisable not to visit museums with measurements greater than: length 120 cm width 50 cm and a weight preferably not exceeding 250 kg in order to use the lifts.
Guide dogs
Guide dogs for the blind
Guide dogs for the blind, wearing the appropriate harness and kept on a leash, may enter without further permission or notification of their presence prior to the visit.
Assistance dog
The admission of assistance dogs or pet-therapy animals is subject to the presentation of certification attesting to the need for their presence and their suitability to perform this service issued by a public health facility. If you are bringing an assistance dog or pet therapy animals, we request that you notify us in advance and submit the relevant certification by sending an e-mail to uffiziaccessibili@cultura.gov.it The use of a leash is compulsory.
Accessible toilets
Uffizi
Accessible toilets are located on the second and first floors of the Gallery. Another bathroom is located inside the new bookshop near the exit. By contacting the staff, visitors can get more precise directions to the nearest toilet.
Pitti Palace
In the inner courtyard of the palace, on the right side, after the cafeteria, there is an accessible bathroom.
Boboli Gardens
In addition to the toilet reserved for disabled persons in the inner courtyard of the Pitti Palace (right side after the cafeteria), recommended especially for visitors about to begin their visit, there are two other general and disabled toilets inside the Garden. One is in the building in the Chestnut Meadow area, the other at the entrance to Annalena (Via Romana). The latter is recommended for outgoing visitors. Visitors can ask the staff for more precise directions to the toilet facilities nearest to them.
Prams and pushchairs
Prams and pushchairs for transporting children may enter the museums of the Uffizi Galleries but may not be deposited in the cloakroom during the visit. Please be very careful when moving around the halls do not leave them unattended. Large pieces of luggage, including baby backpacks, are not allowed. The use of baby carriers is permitted, especially if they are small and worn on the front.
Baby pit-stop
The Uffizi Galleries have provided protected areas for breastfeeding and nappy changing, so that parents can feel comfortable. The Baby Pit-Stop is an initiative in collaboration with UNICEF Italy as part of the Insieme per l’Allattamento (Together for Breastfeeding) programme to support breastfeeding, by enabling new mothers to visit the museum without any problems. A Baby pit-stop is present in the Uffizi at the cafeteria on the second floor. In the Pitti Palace, the breastfeeding point is located in the basement near the toilets, and consists of two rooms with comfortable seating and a changing table. It can be reached from the cafeteria by descending two short flights of stairs (18 steps) with handrails or from the cloakroom by descending one flight (20 steps). There is a bathroom with a changing table at the Amphitheatre in the Boboli Gardens.
Food and drink
Neither food nor drink may be consumed inside the museums except for baby food, baby bottles, powdered milk, and fruit juices in cardboard boxes of less than 250 ml for kids only. Children are allowed to drink from baby bottles, cups or small bottles with a non-drip closure. Highchairs are available in the cafeterias on request.
