{"id":30164,"date":"2025-11-26T14:41:00","date_gmt":"2025-11-26T13:41:00","guid":{"rendered":"https:\/\/shop.uffizi.it\/?page_id=30164"},"modified":"2026-01-21T10:18:35","modified_gmt":"2026-01-21T09:18:35","slug":"faq","status":"publish","type":"page","link":"https:\/\/shop.uffizi.it\/fr\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"30164\" class=\"elementor elementor-30164 elementor-1387\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f197c68 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f197c68\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-0ba91e7\" data-id=\"0ba91e7\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e0c2211 elementor-widget elementor-widget-heading\" data-id=\"e0c2211\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">1 - Quand puis-je demander la restitution ?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-783b9ff elementor-widget elementor-widget-text-editor\" data-id=\"783b9ff\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Vous pouvez vous pr\u00e9valoir du droit de restitution \u00e0 cause d&rsquo;un d\u00e9faut constat\u00e9 dans le produit, en effectuant la demande dans les 60 jours ouvr\u00e9s \u00e0 compter de la date de d\u00e9couverte du d\u00e9faut.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9022141 elementor-widget elementor-widget-heading\" data-id=\"9022141\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">2 - Quand puis-je demander la r\u00e9tractation ?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d42f5e7 elementor-widget elementor-widget-text-editor\" data-id=\"d42f5e7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Vous pouvez exercer votre droit de r\u00e9tractation en la demandant dans les 14 jours ouvr\u00e9s \u00e0 compter de la date de livraison du produit. Aucune demande de restitution ne sera accept\u00e9e avant livraison du produit.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-565a122 elementor-widget elementor-widget-heading\" data-id=\"565a122\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">3 - Comment s'effectue la demande de restitution ?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-82bdc80 elementor-widget elementor-widget-text-editor\" data-id=\"82bdc80\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>La demande de restitution (retour) doit etre faite par \u00e9crit au Bureau des Retours en remplissant le formulaire de contact : <u><a id=\"OWA0e1963fc-45d8-62df-9799-10f409abea29\" title=\"mailto:helpshopuffizi@orbital-cultura.com\" href=\"mailto:helpshopuffizi@orbital-cultura.com\" data-linkindex=\"0\" data-olk-copy-source=\"MessageBody\">helpshopuffizi@orbital-cultura.com<\/a><\/u><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2098abe elementor-widget elementor-widget-heading\" data-id=\"2098abe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">4 - Modalit\u00e9 de remboursement<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6925459 elementor-widget elementor-widget-text-editor\" data-id=\"6925459\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>La restitution du produit comporte un remboursement \u00e9quivalent au co\u00fbt du produit, \u00e0 l&rsquo;exclusion des frais de port qui restent \u00e0 la charge du client.<br \/>Les frais de port seront rembours\u00e9s en cas de d\u00e9faut ou d&rsquo;inexactitude constat\u00e9e du produit achet\u00e9.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>1 &#8211; Quand puis-je demander la restitution ? Vous pouvez vous pr\u00e9valoir du droit de restitution \u00e0 cause d&rsquo;un d\u00e9faut constat\u00e9 dans le produit, en effectuant la demande dans les 60 jours ouvr\u00e9s \u00e0 compter de la date de d\u00e9couverte du d\u00e9faut. 2 &#8211; Quand puis-je demander la r\u00e9tractation ? Vous pouvez exercer votre droit [&hellip;]<\/p>\n","protected":false},"author":922,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-30164","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ - Le Gallerie degli Uffizi Shop<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/shop.uffizi.it\/fr\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - Le Gallerie degli Uffizi Shop\" \/>\n<meta property=\"og:description\" content=\"1 &#8211; Quand puis-je demander la restitution ? 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